Refund & Return Policy
Refunds
If a payment is taken and the Oomero payment page is unable to confirm the order you must contact the Support Team at Oomero using the contact form on this website as soon as possible explaining the situation. This is generally the quickest and easiest solution. When emailing us please quote the day the order was placed, the amount taken, the order reference number and the package that you were trying to buy. We will then investigate the situation and if in agreement will refund the order amount back to the card used to make payment within 14 days of receiving the complaint.
Returns
Due to the nature of the business, returns will only be accepted if a customer can prove services were unfit for their desired use. The services are a combination of Platform Fees which are taken monthly in advance and a balance which is usable for the checks that are being made as per the plan taken. The contract period is for a period of 12 months, but we give clients the option to cancel the contract with 3 months’ notice if they are unsatisfied with the services being provided. We reserve the right to hold funds to cover the platform fee, based on your plan, and any amount above that will be refunded in full. You will have full access to all information held on your account until the expiry of your plan period. If there is anything else, please do contact customer services via the contact form for any further queries or refunds.